Vizio Support Ticket

Green vertical line down side of screen - Vizio Model E601i-A3E

Created By: Deb55311's Picture Deb55311 Last Reply: Deb55311's Picture Deb55311
Priority Level: [Low] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0
Product: Vizio Model E601i-A3E

I purchased a E601i-A3E from Walmart December, 2013. A few months ago (right after our 1 year warranty expired)it acquired a vertical green line down the side. We did the hard reset and were able to move the green line over to the edge (thankfully the line was close to the side and not in the middle of the screen). Figured we would have to live with it since we spent so much on the TV (Our family Christmas gift) and the warranty period was over (not worth a hassle). However, today, the TV decided not to turn on. We turned the tv off (unplugged it and everything) and it still didn't work. Then after research we decided to turn the tv off for a few hours - it actually turned back on. (Now I'm afraid to turn it off.) Given these two things - my best guess is that it is on it's way "out" and the question is how much longer will it last. I know this wasn't the most expensive tv and we got it on sale; however, money is money. I am not impressed with its short life and would like to know if Vizio will stand behind its product and help our family out? Sincerely hoping that Vizio will do right by us and be "that" kind of company. Please?


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