Vizio Complaint

Vizio Complaint

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no replacement parts available for HDTV and no customer support - vizio M550SV HDTV no repair parts available


I bought a M550SV Vizio TV primarily because of it's features like 4 HDMI, refresh rate, stated quality of picture. It was 1300.00 TV. The HDMI ports quit working. I called out a service tech and was informed that it needed a new Main board. But good luck with that because they were near impossible to get and that in his experience Vizio did not support there product after the sale. their "partnered after market suppliers" state that the part is rare and hard to find and though they show it in their list of available parts it is highly unlikely that they will ever get stock on it again. Why would a company sell a product and not support it? In my opinion it is a company that does not deserve one more customer. I contacted Vizio directly they don't sell parts?!?!?!? and brushed me off in a very unconcerned manner regarding their "partnered aftermarket suppliers" stating that the part would most likely not get stock on them. DO YOURSELF A FAVOR AND DON'T WASTE YOUR TIME OR MONEY IN PURCHASING ANY VIZIO PRODUCTS. IF A COMPANY WILL NOT SUPPORT THEIR PRODUCT AFTER THE SALE THEY DON'T DESERVE TO STAY IN BUSINESS.
VIZIO IS ONE OF IF NOT THE LARGEST SELLER OF TV'S AND YET THEY ARE TERRIBLE AT SERVICE AS MATTER OF FACT I NOT ONLY COULD NOT FIND A LICENSED VIZIO REPAIR SHOP BUT I COULD NOT FIND PARTS TO SERVICE MY TV. NOR COULD THE REPAIR MAN I PAID TO COME OUT AND WORK ON MY TV.

I FEEL THERE SHOULD BE A CALL TO ALL RETAILERS TO STOP SELLING THE TV'S UNTIL VIZIO SUPPORTS THEM. COMPLAINTS ABOUND ON LINE ABOUT THE COMPANY. More complaints I have ever seen on any one company. yet they keep selling everywhere. how is it a company with so many negative complaints can have a A with the BBB. that is questionable at best.
come on if you sell the product of that price range you should at least offer repair parts for it. and not pawn it off on the "AFTERMARKET SUPPLIERS" better yet have the parts available to TV service men direct from Vizio. I don't see the business plan surviving once people catch on to what it is your are doing to them.


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