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Vizio Complaint - Vizio Customer Service for repairs HORRIBLE! - VIZIO TV
Vizio Complaint

Vizio Complaint


Vizio Customer Service for repairs HORRIBLE! - VIZIO TV

Only had our 50 inch Vizio for 7 months and it quit. Screen went black, made a loud noise, then nothing. Immediately called Vizio. Was transferred to their repair company ITI. Was told it would take 5-10 business days to get it repaired. They would send the repair part to a local TV company they use and they would set up appointment to come out to fix it. 6 days later husband got a call from someone that they received our TV parts on accident. Tried calling ITI but no answer. Called Vizio and told them. Said they'd look into it and call us in 24-48 hrs. Had to call them back 3 days later to find out they didn't know still but had sent out the parts again. Two days later we got a call from TV repair guy and he wanted to make appointment for Sunday afternoon. We canceled our plans and sat at home waiting for Guy. Never showed. Never called. Called Vizio to complain. They said they'd look into it and call us in 24-48 hrs. I called 2 days later to see if they had heard from repair guy. They said they hadn't. I said I just wanted a new TV sent out instead since we weren't getting anywhere with the repair company. I asked to talk to supervisor to see if there was anything he could do to compensate for our hassle and delay on our tv. All he could do was rush the new TV out from their warehouse. That was Tuesday. He said we'd have new TV in mail 7-10 days later. That evening my husband called and talked to a main supervisor. He said there was nothing he could do on his end to compensate for our trouble. He could give us a 5% discount on a sound bar. My husband informed him we had no interest in buying another Vizio product again. On Friday we got email saying TV was just sent out from warehouse to Manna Distribution Services, the delivery company. We kept checking the tracking number for a week. It kept saying the TV was still in California. The next Friday the tracking number finally said the TV made it to Michigan. So I called the delivery companies number in the email to set up a delivery time and day. They said the actual company who makes the deliveries was Great Lakes Delivery Company and I need ended to call them. I did and they made an appointment of Tuesday. Said we'd receive email or call day before with time frame. Waited on Tuesday for delivery. They called during the appointment time to say they wouldn't be delivering the TV because they couldn't find it. They went to the airport dock to pick it up and couldn't find it. At 10:12 pm we received an automated phone call with a new delivery time. First thing in the morning my husband called them and told them the time they said wouldn't work for us because we wouldn't be home. All the lady could say was that then they would have to deliver it another day because they aren't in our area very much and they'd have to wait til the next time they were in our area. How is that for customer service! They are getting paid to deliver to me but they don't want to be inconvenienced! What happened to customer service that cares about their customers and making them happy so they'll want to buy their products again??? Or what happened to companies wanting to make things right and compensate for a whole bunch of things going wrong?

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