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Vizio Complaint - Customer service, what's that? - E601i-A3
Vizio Complaint

Vizio Complaint

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Customer service, what's that? - E601i-A3


So, we had the black screen problem... which many people have reported happening to them. All seemed fine and then customer support decided to mess things up.

1) First replacement and delivery was fine, it took longer than I think it should, but still... satisfactory.
2) 48 hours after replacement TV received, a red line of dead pixels suddenly appears - we call support and support takes our info with proof approved after we send them 3 photos of TV. Promised us that we will be able to get Saturday delivery due to our being inconvenienced already for original warranty replacement.
3) 72 hours after replacement set up, support calls us to tell us the replacement has been cancelled - Reason: not enough proof. Apparently 2 out of 3 pictures we gave them magically "disappeared" and therefore they cancelled the replacement without contacting us first. - After speaking to the rep over the phone and providing the same exact pictures again, replacement status was reinstated... but, again, delayed.
4) Delivery set up for a weekday, we contact the delivery company (Manna) for Saturday delivery. They tell us that can only be authorized by shipper ( Vizio ). We contact Vizio, they say that they can't authorize it, it is up to Manna.
5) Contact Vizio Support via Twitter, they state that if we want to do Saturday delivery with Manna, we will have to pay for the extra delivery costs.


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